We regret that our reception team are not able to take requests for repeat medication over the phone. This is to minimise the risk of errors occurring.

Requests can be made in person, in writing, by email to Craneswater.prescriptions@nhs.net or online via the link above. We can post the prescription to you if a pre-paid envelope is supplied. Most pharmacies will also collect prescriptions from the surgery if you use them regularly and arrange this with them.

Please allow 48 hours for requests to be processed and remember to take weekends and bank holidays into account. Please note prescriptions are not usually ready until after 15:00 as they need to be reviewed and signed by a GP.

Patients on repeat medication will be asked to see a doctor, nurse practitioner or practice nurse at least once a year to review these regular medications and notification should appear on your repeat slip.

Please ensure that you book an appropriate appointment to avoid unnecessary delays to further prescriptions.

Help with NHS costs

In England, around 90% of prescription items are dispensed free. This includes exemptions from charging for those on low incomes, such as:

• those on specific benefits or through the NHS Low Income Scheme
• those who are age exempt
• those with certain medical conditions
• More information is available at NHS Choices

These charges apply in England only. In Northern Ireland, Scotland and Wales prescriptions are free of charge.

• Prescription (per item): £9.65
• 12-month prepayment certificate (PPC): £111.60
• 3-month PPC: £31.25

If you will have to pay for four or more prescription items in three months or more than 14 items in 12 months, you may find it cheaper to buy a PPC.

• Telephone advice and order line 0845 850 0030
• General Public - Buy or Renew a PPC On-line

There is further information about prescription exemptions and fees on the NHS website.