Our telephone system is currently NOT working meaningwe have had to close our telephone lines. 

For urgent medical advice, please call 111 or visit 111.nhs.uk

In the event of a life threatening emergency, please call 999. 

We will update you all when this issue has been fixed.

Introducing Anima– Our New Appointments System

Craneswater Group Practice are pleased to introduce ‘Anima’ from Tuesday 13th May 2025. This is the new way to access the surgery and provide you with a more speedy and efficient service. Use Anima to make medical requests such as appointments.

Think Anima!

· Got a sore throat that needs assessment? Use Anima!

· Need medication or a review? Use Anima!

· Want to discuss your long-term health problem with a nurse or doctor? Use Anima!

· Need a sick note? Use Anima!

Here is a helpful video: Anima for Patients: how to access Anima

Craneswater Group Practice Friends and Family Test Results

We asked our patients the simple question of - would you reccomend the service to your friends and family - and provide the following option answers: 

See how our patients think we are doing by clicking on the document below:

F&F Feb 25.pdf

Craneswater Group Practice is closing its Waverley Road Surgery from 1.30 pm on the afternoon of Monday 24th March.  This is because of staff shortages. All services will run out of our Salisbury Road Surgery. Waverley Road Surgery will reopen at 8am on Tuesday 25th March. We are sorry for any inconvenience this closure may cause.

Craneswater Group Practice Friends and Family Test Results

We asked our patients the simple question of - would you reccomend the service to your friends and family - and provide the following option answers: 

See how our patients think we are doing by clicking on the document below:

F&F Dec 24.pdf

Mental health can affect anyone, but men are less likely to talk to others about their feelings and seek help. They're also more likely to experience substance abuse, exhibit violence, and die by suicide.

1 in 8 men are likely to experience symptoms of mental health.

This November, we're shining a light on mental health support services for men. Read more from local people about their experiences with mental health, and find out more at: https://mentalhealthinportsmouth.co.uk/.../support-for-men/

It's okay to reach out and ask for support. Chat online or call the Portsmouth Mental Health Hub: www.mentalhealthinportsmouth.co.uk or 0300 123 6621.

You are not alone.

All adults turning 75 years old on or after 1 September 2024 will be eligible for the routine programme and should be offered a single dose of the RSV vaccine on or after their 75th birthday. A one-off catch-up campaign for those already aged 75 to 79 years old on 1 September 2024 should be undertaken at the earliest opportunity with the aim of completing the majority by 31 August 2025. To offer the best protection, we have been asked  to vaccinate as many people as possible during September and October 2024 prior to the expected RSV season. In line with JCVI guidance, individuals will remain eligible until the day before their 80th birthday, with the exception of people who turn 80 in the first year who have until 31 August 2025 to get vaccinated.

This campaign will be commissioned from general practice as an essential service, starting from 1 September 2024. In addition, NHS England (NHSE) will be commissioning a number of community pharmacies to deliver the programme. Further details will be shared in due course.

• Have your RSV vaccine to help protect you
• Your guide to the RSV vaccine for older adults

RSV Programme for pregnant women to protect newborns

All women who are at least 28 weeks pregnant on 1 September 2024, should be offered a single dose of the RSV vaccine, through commissioned services. After that, pregnant women will become eligible as they reach 28 weeks gestation and remain eligible up to birth. The ideal opportunity to offer vaccination would be at the 28-week antenatal contact (ANC), following prior discussion at the 20-week ANC. Providers should aim to vaccinate those already eligible on 1 September as soon as possible.

• Protect your baby from RSV bronchiolitis

Craneswater Group Practice Friends and Family Test Results

We asked our patients the simple question of - would you reccomend the service to your friends and family - and provide the following option answers: 

See how our patients think we are doing by clicking on the document below:

F&F Feb 24.docx

F&F March 24.docx 

F&F May 24.docxc

F&F June 24.docx

Measles- What to do?

Call the surgery if:

• you think you or your child might have measles
• you’ve been in close contact with someone who has measles and you’ve not been fully vaccinated (had 2 doses of the MMR vaccine) or haven’t had the infection before – even if you don’t have any symptoms.
• you’ve been in close contact with someone who has measles and you’re pregnant – measles can be serious in pregnancy.
• you have a weakened immune system and think you have measles or have been in close contact with someone with measles

Please phone the surgery first before visiting. We can make arrangements to reduce the risk of spreading the infection to others. Please do not come into any of the surgeries unless the Clinician has asked to see you.

Call 999 if:

You or your child have measles and:

• shortness of breath
• a high temperature that does not come down after taking paracetamol or ibuprofen
• is coughing up blood
• drowsiness
• confusion
• fits (convulsions)

For more information please follow the links below.

https://assets.publishing.service.gov.uk/media/65bb924dcc6fd600145dbe4d/20240123_national-measles-guidelines-February-2024.pdf

The Pharmacy First Service incorporates the previous Community Pharmacist Consultation Service (CPCS), building on it to enable community pharmacists to complete full episodes of care for patients with 7 clinical conditions (see table below) by providing self care and safety netting advice, OTC medicines and where appropriate following detailed clinical pathways supply prescription only medicines via patient group directions.

 The service will provide additional capacity for the management of patients with minor conditions

Our telephone system has been upgraded to offer patients a call back option.

What is Automated Call back?

Automated callback is a feature of our telephone system that allows a caller to choose to be called back rather than wait on hold in the phone queue. When a receptionist becomes available, the system will call you back and when you answer, you will be connected to the receptionist. 

How Do I Request a Callback?

Requesting a call back is easy and will allow you to keep your position in the call queue without waiting on hold. 

1. Call our friendly teams on 02392828281 or 02392819152
2. You will be presented with our welcome message and told your queue position.
3. You will then have the option to use the callback service.
4. Once your call back has been logged you can hang up the phone and the system will call you back automatically when a receptionist is available to take your call. 

IMPORTANT - 

• The callback system is not able to initiate a call back if you telephone number is anonymous or blocked.
• If you are unable to answer your telephone when the system is calling you back you will unfortunately lose your position in the queue and will need to call the surgery again.
• If your telephone or mobile goes to voicemail while we are calling you back because your mobile phone is switched off or not in signal range the receptionist will leave you a voicemail message instructing you to call us back at your next convenience.

We are an Armed Forces veteran friendly accredited GP practice.

Veterans can be prioritised in receiving treatment where their health problems relate to their time in service. However, this is subject to the clinical needs of others.

Help is also available via Op Courage, the veterans’ mental health and wellbeing service

Please let us know if you have ever served in the armed forces as we will record this on your medical records and it may be helpful in your future care to be able to access specific services.

Veterans Gateway

Veterans Gateway is a service for ANY ex-service personnel and their families looking for advice and support – whatever they are dealing with. They are available 24hrs a day.

Tel:  0808 802 1212
Text: 81212
Online: www.veteransgateway.org.uk

With Flu season fast approaching, We now have flu vaccine appointments avaiable to be booked.
Please call our reception team to book an appointment.

Please only call if you fall into one of the elidgible catgories below:

• Ages 2 and 3years on 31st August 2023
• Those ages 6 months - 65 years in clinical risk groups
• Pregnant women
• 65years and over
• All care home residents
• Carers (receiving carers allowance or main carer of an older or diabled person
• Household contact of immunocompromised individuals
• Frontline health and social care staff

Monday 3rd July 2023

We have after much thought decided to close our phone lined for 1 hour everday (starting from Monday 3rd July 2023). Our phone lines will close between 12:30 -13:30 every day. If you have an urgent medical problem please call 111. For all immediate and life threatening emergencies call 999. 

Craneswater Group Practice Friends and Family Test Results

We asked our patients the simple question of - would you reccomend the service to your friends and family - and provide the following option answers: 

Of all the patients who provided a response 100% stated they would recomment the service

Craneswater Group Practice Friends and Family Test - March 2023

We asked our patients the simple question of - Would you recommend the service to your friends or family - and provide the following option answers: 

Thes response for march can be seen in the picture, overall 100% of patients that priovided a response 100% stated they would recommend the service. 

A new counselling service for young people aged 5-18 will be launching in May and as a result of this, Off The Record is no longer taking referrals.

Whilst the new service is being set up, young people can access mental health support from the following services:

• Kooth - online platform which young people can sign up to anonymously
• Mental Health Support Teams - Every secondary school in Portsmouth has an MHST. A child or a parent can contact the school to talk about making a referral.
• Shout - mental health support via text (text HANTS to 85258)
• 111 - dedicated mental health triage team, available 24/7
• Talking Change (16+) - offering mental health support and workshops

The new counselling service will begin taking referrals (including self-referrals) in May, and more information will be provided over the coming months.

For more information on the current support available for young people, visit www.portsmouth.gov.uk/services/health-and-care/health/mental-health/mental-health-support-for-young-people-semh/

Reflections on General Practice February 2023

2023 marks 75 years of the National Health Service, the first universal health system to be available to all, free of charge at the point of delivery. Whilst those principles remain as relevant, and valued, today, as they did in 1948, the NHS is not the same now. The NHS has innovated and adapted to meet the needs of each successive generation, over the years, always putting patients at the heart of everything it does. However, the NHS is struggling, and needs to look at new ways of providing care to help it survive in the coming years.

1st February 2023 marks my 30th Anniversary of working in General Practice. I joined the Heyward Road Surgery in Southsea as a GP Trainee (now known as Registrar), and then became a partner at Waverley Road Surgery in 1995, merging with Salisbury Road Surgery in 2015 to form Craneswater Group Practice.

General Practice, and the care it provides its local community is also very different now, and like all areas of the NHS is struggling to keep up with demand, and to provide the care our patients deserve.

30 years ago, most local practices offered GP appointments of 5 or 7.5 minutes, in 2 hour long surgeries twice a day, plus a handful of urgent on the day extras. Computers were just appearing on consulting room desktops, notes and prescriptions were mostly handwritten, all test results and hospital correspondence reached us by post, and any recalls were done manually from a list in a filing box.

We did not have mobile phones or the internet, and the only tablets we saw were medication, usually in bottles then, not blister packs. Those days are gone. The job I did in 1993 is virtually unrecognisable now compared to what we do now, other than having a cohort of patients to support, and the privileged insight we gain into people’s lives. It is far more complex in almost every way.

The NHS has partly been a victim of its own success with an exponential growth in new treatments, screening, health promotion, chronic disease management, with people now living longer and with multiple health conditions, complex medication regimes, and frailty.

There are no longer enough GPs to go round. Going forward there is far too much primary care work for GPs to manage, with fewer GPs working now, on average working less hours, though working far harder in those hours, and with little prospect of an increase in numbers in the foreseeable future. So, other health professionals are now starting to take on some of that work.

We are very fortunate to be fully staffed in Craneswater Group Practice at present, with 2 new GP partners joining in the past year, but we are unable to just take on yet more additional staff, even if we could find some, as we have limited funding and need to remain financially viable. We do our best to cover when staff are unwell, but with increasing absence now with illnesses like Covid, this can sometimes leave us having to cancel appointments at short notice.

2 other practices in Portsmouth have closed in the past 2 years; we are working hard to ensure we remain open.

The demand for our appointments has also increased hugely since before Covid. More people wanting to be seen for an ever-increasing variety of issues, many very complex. The need for telephone triage of all calls during the covid pandemic, has put huge pressure on phone systems so we have upgraded, and have more lines in to the surgery. We do understand how hard it can be to get through on the phone; I personally have been number 30 in the queue to my own surgery trying to book an appointment, so we do know what is like everywhere. We have plans to open up more face-to-face appointments which should help. But we simply cannot offer face to face appointments for everyone who wants one, as there is not enough room in our surgeries to accommodate that, nor enough clinicians to see them all. Thus, we have to prioritise, and look at alternative ways of managing.

Thank you for reading this far. We want to acknowledge that the NHS is under pressure, and that we, like most GP surgeries are struggling with capacity. There is too much work, traditionally done by GPs, for those in place to manage.

The NHS expectation is that some of our GP workload will be taken over by other groups of health professionals. You may well have met Donna and Laura, our Nurse Practitioners, who assess, manage patients, and prescribe, for a variety of health conditions. On the next page there will be examples of our other clinical staff, and some developments which should be helpful.

Our reception team are trained in care navigation, so if they suggest you have an appointment with someone other than a GP, that is likely to be a good place to start. They have an important role in helping us to manage patient expectations and demand, and they are following advice they have been given by the GPs. We do understand how frustrating it can be when you cannot get an appointment with the person you want or at the time you want, but we all have limited capacity. You could also consider self help, there are links on our website for many minor illnesses, and local Pharmacies are able to advise on a wide variety of problems. Please don’t waste appointments. It still amazes me how many people do not turn up for booked appointments without cancelling, or don’t answer their phone for a telephone appointment. Other people could have those slots.

The whole team at Craneswater Group Practice is dedicated to supporting you with your healthcare, however often you make contact. Each and every one of our staff does a fantastic job, sometimes in very challenging conditions. We have an amazing group of people working in our team, please help them to help you by remaining courteous, and calm. It’s always good to hear if things are going well, so let them know if you think they are doing a good job.

With all good wishes for a healthy 2023.

Richard Foord, GP

Blood pressure is measured in millimetres of mercury (mmHg) and is given as 2 figures:

• systolic pressure – the pressure when your heart pushes blood out
• diastolic pressure – the pressure when your heart rests between beats

For example, if your blood pressure is "140 over 90" or 140/90mmHg, it means you have a systolic pressure of 140mmHg and a diastolic pressure of 90mmHg.

As a general guide:

• ideal blood pressure is considered to be between 90/60mmHg and 120/80mmHg
• high blood pressure is considered to be 140/90mmHg or higher
• low blood pressure is considered to be below 90/60mmHg

We advise all patients that can purchase a home blood pressure monitor to do so to help stay in control of your own blood pressure. Craneswater Group Practice only have a limited number of machines that are available to be loaned out to patients. if you are diagnoised with high blood pressure owning your own machine will allow you to keep a much better check on your readings. 

We do not reccomend any particular brand of machine but suggest looking at the link below for a list of all approved machines. 

For Home Use - British and Irish Hypertension Society | Registered UK Charity No. 287635 (bihsoc.org)

Please take alook at these helpful videos from The British Heart Foundation to help you understand your blood pressure and how to take a correct and accurate reading. 

British Heart Foundation - How to measure your own blood pressure - YouTube

Understanding Blood Pressure (Subtitles) - YouTube  

Download the NHS App, or open the NHS website in a web browser, to set up and log in to your NHS account. Owned and run by the NHS, your NHS account is a simple and secure way to access a range of NHS services online.

To have an NHS account, you must be aged 13 or over and registered with a GP surgery in England.

The NHS App is available on iOS and Android:

NHS App and your NHS account - NHS (www.nhs.uk)

Craneswater Group Practice Friends and Family Test – January 2023

We ask our patients the simple question of - would you recommend the service to your friends and family - and provide the following option answers:

Of all the patients who provided a response 97% stated they would recommend the service. 

On top of our normal high winter workload, we, like every other practice nationally, are seeing a large number of calls related to concerns around strep A and scarlet fever, following reports that there has been an increase of cases. While most children will only have a mild illness, some may become seriously unwell, so if you are concerned about your child, please seek medical help.

You can get more information on what to look out for and when to seek medical help on the Healthier Together website:

https://what0-18.nhs.uk/parentscarers/worried-your-child-unwell/scarlet-fever

or by watching this video:

https://www.youtube.com/watch?v=vJ6E8WAnbHM

We are doing our best to ensure patients who need to be seen on the same day can be. We may not have capacity to see everyone and understand that delays getting through can be frustrating. We apologise for longer than usual waits to speak to our reception team.

If you are unable to attend an appointment or need to rearrange, please let us know as soon as possible, so that we can offer it to others.

Please be patient with us and if your reason for contacting us isn’t urgent please consider getting back in touch on another day. If you can have your request dealt with online such as repeat prescription requests, general queries or fit to work certificates, please visit our website or use eConsult. 

Parents or guardians of children can also download the Healthier Together App for free onto their smartphone or through the website for instant advice on many common conditions: www.what0-18.nhs.uk/

Your local pharmacy can help with some minor ailments such as the common cold, upset stomach, or aches and pains. However, if you are getting worse or things change you can visit NHS 111 online, find your nearest Urgent Treatment Centre, or in an emergency, dial 999 or visit the emergency department.

Thank you for your understanding.

There are 2 booster doses of the coronavirus (COVID-19) vaccine you may be able to get:

A 1st booster for everyone aged 16 and over, and some children aged 12 to 15, once they have completed their primary COVID-19 vaccination course

A seasonal booster (autumn booster) for some people, including those aged 65 years or over, those at higher risk or who are pregnant, and frontline health and social care workers

You can have your seasonal booster (autumn booster) if it's been at least 3 months since you had your previous dose.

If you have not had a 1st or 2nd dose of the COVID-19 vaccine yet, you should have them as soon as possible.

If you have not had a booster dose yet, you're still eligible and can book anytime please just call reception to organise an appointment.